Description

Opportunity Details

• Position Type: Full-Time or Part-Time (20-40 hours/week)
• Schedule: Monday - Friday 8am - 5pm
• Location: Bloomfield Hills, MI then transition to remote work.
• Specialty: Inboxologist   

Requirements

• Experience managing provider in basket/inbox messages in an ambulatory or outpatient setting preferred.
• Ability to review and respond to patient portal messages in a timely manner.
• Experience handling patient phone calls and documenting communications accurately.
• Knowledge of prescription refill processes and medication-related requests.
• Ability to review laboratory and diagnostic results and route information appropriately.
• Strong attention to detail and organizational skills.
• Comfort working independently while collaborating with physicians and clinical staff.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage a high volume of inbox messages.
• Proficiency with electronic medical record (EMR) systems.

Duties & Responsibilities

A typical day may include:

• Manage physician inbasket messages and ensure timely follow-up on patient requests.
• Review and respond to patient portal messages according to established protocols.
• Handle incoming patient phone calls and address routine clinical concerns.
• Process prescription refill requests and communicate with pharmacies as needed.
• Review laboratory and diagnostic test results and route them to the appropriate provider.
• Document patient interactions and actions taken within the electronic medical record.
• Coordinate follow-up care and communicate recommendations to patients.
• Assist with scheduling video visits when appropriate for patient concerns.
• Escalate urgent or complex clinical matters to the supervising physician.
• Maintain accurate, thorough, and timely documentation.
• Collaborate with physicians, advanced practice providers, and office staff to ensure continuity of care.
• Support efficient patient communication and help improve access to care through inbox management.